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Seven Words You Must Know to Manage a Massage Therapist

Massage Coach, Massage Consultant, Get more massage clients

So let me get this straight: You’re late because you had to do Reiki on your car and then it started?

Hey, I get it. Massage therapists are wired a little differently than other co-workers you’ve encountered. Not every MT has all these beliefs. However, I believe knowing the meaning of these words, will help tremendously in communicating at the clinic.

These words will help you to see the world thru a massage therapists eyes. Enjoy the ride!

  1. Metaphysical– Everything not physical. Relating to a reality beyond what is perceptible to the 5 senses of see, smell, taste, hear or touch. Massage therapists place a high value on their feeling sense. Not their touch. Their inside feeling. Many believe in Angels, Spirits and that there is some kind of life after death. Massage therapists often say they would create a ritual like lighting a candle or wearing a piece of jewelry (or even get a tattoo) to honor a loved one or important event in their lives. This demonstrates a feeling of staying connected to the person or event thru a link that is beyond the physical. Even if you don’t endorse or get it, honor their belief(s).


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    The 7 energy centers in our body are called chakras.

    Energy –The atmosphere, the vibration, the sense of it. Massage therapists lean heavily on their intuition. If it doesn’t feel right, they are probably not on board. How do we make it feel right? A short cut is to smudge the office regularly. (google ‘smudge stick’) To demonstrate good ju-ju, show up with integrity. Listen. Slow down. Your therapists don’t care how much you know til they know how much you care.


  1. Divine Order–Everything is happening for a reason at just the right time. Massage therapists love to use this as an excuse for why they are late. “Well it was Divine Order that I didn’t make it in on time because I could have gotten hit by a bus.” Yah, right. If arriving late is an issue, explain why we arrive early rather than just reprimand breaking the rule. Divine Order is a universal law. Things do happen just the way they are supposed to.


  1. Drive–Daniel Pink in his book Drive tells us motivation comes from Autonomy, Mastery and Purpose. This is particularly true of massage therapists. In most massage clinics, autonomy and purpose are in place. Each session is different than the one before, Autonomy at work. Making a difference in the lives of those they touch, Purpose in the work. But Mastery…if there is not a publicized, live, hands-on continuing education class at least every other month, the clinic is vulnerable. Massage therapists must continue to master their craft to stay motivated.


  1. Want vs. Need—This can be particularly sticky subject for an MT when it comes to selling products or doing an aromatherapy session. Create an environment/culture of true service by training all the staff on the difference between want and need. Clients don’t need aromatherapy, they want aromatherapy. When we have the best interests of the client in mind, we have to admit, lavender oil won’t end world hunger. But according to WebMD it just might help with insomnia, depression and migraines. Plus it smells good & that’s good enough. When it’s explained sincerely, MTs can relate to buying something they want, not necessarily need.
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    Many therapists are spiritual, not religious.

    Spiritual vs. Religious—Massage therapists are often spiritual and occasionally religious. What’s the difference? Spiritual refers to all things of the Spirit. Terms such as Mother Earth, Father God, Source, Collective Conscious, the Buddha, meditation and prayer are all common terms a spiritual person may use. Religion is an organized system of beliefs, ceremonies and rules used to worship a god or a group of gods. Church is associated with religion. For those who have attended church, you may have witnessed first-hand one can be religious without being spiritual. Likewise one can be spiritual without being religious.


  1. Intention—According to the Merriam-Webster dictionary, intention is the thing that you plan to do or achieve: an aim or purpose. Most massage therapists use the word in the phrase, ‘setting the intention.’ Setting the intention could be for a massage session or it could be for a goal in one’s life. Setting the intention evokes the Law of Attraction. Having set an intention we set into motion universal forces that bring to us what we intend. If no intention is set, then we can become a pawn in someone else’s chess game. Simply stated by Ernest Nightingale, “We become what we think about.” Thoughts are creative. Intentions essential.

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    If you are having trouble communicating with your massage staff, send me an email or give me a quick call and lets see if I can help 😉

Best of luck managing your crew! If you feel like you really need to learn to ‘speak massage’ reach out and we can do a quick call to see if I can help. Namaste.

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