August 24, 2016

Someone on my staff stole it…

I teach almost every day; but I learn almost every day too. As I brainstormed about lessons worth sharing with you, I stumbled upon a memory that stopped me in my tracks. Oh yeah, the day over $1500 in cash […]
August 29, 2013

Mistakes I’ve made #3

Good people don’t always make good team. Good front desk help is hard to find. Optimism, positive attitude and outgoing personality are a must. Its recommended to qualify front desk personnel by asking if they have had good grades because […]
December 14, 2012

Mistakes I’ve made #2

Shocked. I remember the amazement I felt. Not a good amazement. Read on… A well-educated male, regular client of the center asks, ‘Can I leave the sheet off my chest? It’s a little warm in here.’ I agree. ‘No problem,’ […]