March 20, 2018

What? All I get is a thank you?

Last week I was working with a new client. I’ve had a lot of new clients lately, but that’s another story for another time. One thing I’ve realized is I’m not the best massage therapist for your first massage. You’d like to have […]
February 18, 2017

Have you ever had to fire a client?

Oh sometimes this is ugly. Firing a client is ugly because it’s never about them. It’s about us. How dare I say firing a client is about you?!? Well my pretties, it’s the truth. The first time I fired a […]
November 11, 2016

Teaching massage? Its more than just the strokes.

For a few years now I have been consulting with clinics and I’ve noticed something really disturbing. Students are being taught how to do massage but not how to be a massage therapist.  What do I mean by that? Recently a […]
August 24, 2016

Someone on my staff stole it…

I teach almost every day; but I learn almost every day too. As I brainstormed about lessons worth sharing with you, I stumbled upon a memory that stopped me in my tracks. Oh yeah, the day over $1500 in cash […]
July 21, 2016

Betrayed

Here’s a true story. It’s not a pretty one, but as I think about where and when I learned some life lessons, I remember some of the tough times. That day it felt like a punch in the gut.  I closed […]
February 1, 2016

Have you passed the test?

In the past, I have dropped the ball. I’ve shared some of the mistakes I’ve made and I will continue to give you a good laugh with those. However, I wanted to get serious for a moment. As a busy […]
April 30, 2015

How not to f*ck-up a session

God gave us two ears and one mouth so we can listen twice as much as we speak -Epictetus. Active listening is a lost art. When did it stop being taught in massage schools? When did it disappear from massage sessions? […]
February 17, 2015

Creating a culture that leads to a profitable massage clinic

Hi gang! This is a transcription of an interview I did. It’s kind of long for a blog post, but I wanted to share. Hope you enjoy! Host: Welcome! Today we are speaking to Jodi Scholes, founder of the Business […]
August 29, 2013

Mistakes I’ve made #3

Good people don’t always make good team. Good front desk help is hard to find. Optimism, positive attitude and outgoing personality are a must. Its recommended to qualify front desk personnel by asking if they have had good grades because […]
December 14, 2012

Mistakes I’ve made #2

Shocked. I remember the amazement I felt. Not a good amazement. Read on… A well-educated male, regular client of the center asks, ‘Can I leave the sheet off my chest? It’s a little warm in here.’ I agree. ‘No problem,’ […]